Shipping Information
Nuvita Shipping Information
At Nuvita, we're proud to offer FREE shipping on all orders — no minimums, no hidden fees.
Order Processing Times
Orders are processed within 1–3 business days after purchase. Processing includes order verification, quality checks, packing, and handing off to the carrier. During high-demand periods (e.g., holidays, sales), processing times may extend up to 7 business days.
Once your order is dispatched, you'll receive a confirmation email with tracking details.
Estimated Shipping Times
Shipping times vary depending on your location and start after your order has been dispatched. Please refer to the estimated delivery times below:
🌎 USA: 5–10 business days
🇨🇦 Canada: 7–12 business days
🇬🇧 UK: 6–12 business days
🇦🇺 Australia: 7–14 business days
🌍 International: 10–20 business days
Note: Customs clearance, weather events, and carrier delays can affect delivery times. We appreciate your patience during these rare delays.
Address Accuracy & Order Changes
Customers are responsible for ensuring that shipping details are complete and accurate at checkout.
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If our system detects an address issue, we’ll email you within 3 business days to confirm the correct details.
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If we don’t receive a response within that time, your order may be canceled.
If you spot an error in your address, please contact us at hello@thenuvita.com within 24 hours of placing your order. While we’ll do our best to make changes, we cannot guarantee updates after this window.
Delayed Deliveries
We understand how important timely delivery is. While we do everything we can to ship promptly, some delays are beyond our control.
Examples include:
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Courier delays due to weather or logistics issues
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Customs inspections for international shipments
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Product availability or address verification delays
In such cases, we’ll notify you and work closely with the courier to resolve the delay.
Note: Nuvita is not liable for delivery delays caused by external factors.
Lost or Stolen Packages
Once your order is marked as shipped, it becomes the responsibility of the carrier. If your package is lost or stolen, please:
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Contact the courier directly to initiate a claim.
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Email us at hello@thenuvita.com so we can assist and follow up on your behalf.
We are not responsible for lost or stolen items but are happy to help coordinate a resolution. Depending on the situation, we may offer a replacement at our discretion.
In rare cases where theft is suspected, we recommend filing a police report for further assistance.
Shipping Policy Updates
We reserve the right to update or change this Shipping Policy at any time without prior notice. By placing an order with Nuvita, you agree to the terms of this policy, including any future modifications.
We encourage all customers to review this page regularly. For any questions or concerns, don’t hesitate to reach out to us at hello@thenuvita.com — we’re here to help.