Returns and Refunds Policy

Nuvita Return & Refund Policy

At Nuvita, our mission is to provide high-quality products designed to support your well-being and help you feel your best. We stand by the effectiveness of our products and encourage customers to use them for a minimum of 14 days to experience the full benefits.

If you're not satisfied after giving it a fair try and are still within our 60-Day Money Back Guarantee, we’re here to help. Simply reach out to us at hello@thenuvita.com and we’ll guide you through the process.

Cancellation Policy 

Changed your mind? No problem! You can make changes or cancel your order within 24 hours of placing it. After that window, your order may have already entered processing and may not be eligible for changes or cancellation.

If you do cancel within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We believe in our products — and we think you will too. That’s why we offer a 60-day money back guarantee. Here’s how it works:

  • Try the product for at least 14 days.

  • If you're not happy for any reason, contact us within 60 days of your purchase.

  • Shipping fees (if applicable) are non-refundable.

To begin your return, fill out the form on our Contact Us page or email us directly at hello@thenuvita.com. Be sure to include your Order Number, or the name and email address used to place the order, so we can help you faster.

Damaged Items

We carefully pack every order to prevent damage during shipping. If your item arrives physically damaged (e.g., broken or defective), please notify us within 72 hours of delivery by emailing hello@thenuvita.com with a clear photo of the damage.

  • Damaged packaging alone (such as dented boxes) is not considered damage if the product is intact.

  • Replacements for eligible damaged items are provided at no cost.

  • We do not offer refunds or replacements for damage caused by wear and tear, misuse, or normal use. 

Shipping & Delivery

We work hard to ship your orders on time, but delays may occur due to factors beyond our control (e.g., couriers, customs, weather). If there’s a delivery issue, we recommend reaching out to the shipping carrier directly.

Nuvita is not responsible for lost, stolen, or delayed packages once they have been dispatched.

Incorrect Shipping Address

It’s the customer’s responsibility to provide an accurate shipping address at checkout. If you notice an error, please contact us within 24 hours. Unfortunately, we cannot offer refunds or reships for orders sent to an incorrect address if we are not notified in time.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Customers are encouraged to review the latest version before making a purchase.

By purchasing from Nuvita, you agree to the terms outlined in this policy.